Business IT support · managed IT services · Sydney
Business IT support in Sydney, from a real local team.
Small business IT support and managed IT services across Sydney, helpdesk, security, cloud and the day-to-day niggles, all handled by one local person who knows your setup. 18 years in IT, plain English, and no lock-in contract.
Managed IT services that cover the whole business.
Pick the parts you need. We look after the rest so IT stops being the thing that eats your day.
- A real local helpdesk. Call or email a person who knows your business, no tickets lost in a queue, no hold music.
- Proactive monitoring. We watch for problems and fix a lot of them before you even notice something's wrong.
- Updates & patching. Windows, Mac and key apps kept current and secure, quietly in the background.
- Security done sensibly. Multi-factor login, endpoint protection and safe settings as standard, no scare tactics.
- Cloud & Microsoft 365. Email, files and Teams set up the right way, and kept tidy as you grow.
- New starters & leavers. Setting up (and safely shutting down) staff accounts and devices, done properly.
- Websites, if you need one. WordPress or hand-built and custom, whatever fits, built and looked after by the same team.
- A regular check-in. A plain-English summary of what we did and what's worth thinking about next.
Three levels of support, tailored to you.
No fixed price list, because no two Sydney businesses run the same kit. Here's what sits in each level, then we give you a tailored quote for your exact setup.
The basics, done right
For very small teams that mostly just want things to work.
- Local helpdesk when you're stuck
- Core security: MFA & endpoint protection
- Updates & patching kept current
- Microsoft 365 email & files support
Fully managed IT
For growing teams that lean on their systems every day.
- Everything in Essentials
- Proactive monitoring & maintenance
- New starter & leaver onboarding
- Backup & recovery managed for you
- Regular plain-English check-ins
Support plus strategy
For teams where technology is central to how they earn.
- Everything in Business
- Advanced cyber security & hardening
- Project work & upgrades handled
- A technology roadmap, reviewed with you
- Websites: WordPress or custom, as needed
Being easy to find is worth real money.
When people search for the help you offer, almost nobody looks past the first page of Google. Backlinko's study of four million searches found only 0.63% of searchers clicked a result on page two, in other words, about 99 in 100 never scroll past page one.
That's exactly the kind of thing good IT support quietly takes care of: a fast, secure, well-run setup, a site that loads properly and doesn't fall over, and email that lands where it should. We build and support the tech so being findable, and reachable, just works, and we can point you at where it counts.
Source: Backlinko, We Analyzed 4 Million Google Search Results (organic CTR study).
The kind of IT help you actually wanted.
Local and fast
We're Sydney-based and on the road daily. When something breaks, a real person comes, often the same day.
Plain English
No jargon and no talking down. We explain what's wrong and what it'll cost before we touch anything.
Tailored, not templated
No fixed price list. We look at your setup and quote for what actually fits, with no lock-in.
One person who knows you
You're not a ticket number. The same person learns your business and picks up when you call.
Good to know
What does small business IT support in Sydney actually cover?
Day-to-day helpdesk, keeping computers, email and apps updated and secure, sorting new starters and leavers, monitoring for problems before they bite, and being the one number you call when something's not right. We tailor it to what your business actually uses.
How much do managed IT services cost?
It depends on how many people you have and what you run. Rather than a one-size price, we look at your setup and give you a tailored quote, so you only pay for what fits. There's no lock-in contract.
Do you build websites too, or just support?
Both. We support the tech behind your business and we build websites, WordPress or hand-built and custom, whatever suits the job. First Choice Physiotherapy is one we built and still look after.
How much experience do you have?
18 years in IT. Sydney IT is the local small-business arm of Alien IT Solutions, so you get a hands-on local contact backed by a proper team.
Do I have to sign a long contract?
No. We work month to month with no lock-in. You stay because it's working, not because a contract traps you.