Business IT support · Sydney
Business computer repair and support in Sydney, from a real local team.
Small business IT support across Sydney, helpdesk, repairs, security, cloud and the day-to-day niggles, all handled by one local person who knows your setup. 18 years in IT, plain English, and no lock-in contract. Part of that is a proper look over your gear: our on-site IT audit checklist sets out exactly what we test and why.
IT support that covers the whole business.
Pick the parts you need. We look after the rest so IT stops being the thing that eats your day.
- A real local helpdesk. Call or email a person who knows your business, no tickets lost in a queue, no hold music.
- Proactive monitoring. We watch for problems and fix a lot of them before you even notice something's wrong.
- Updates & patching. Windows, Mac and key apps kept current and secure, quietly in the background.
- Security done sensibly. Multi-factor login, endpoint protection and safe settings as standard, no scare tactics.
- Cloud & Microsoft 365. Email, files and Teams set up the right way, and kept tidy as you grow.
- New starters & leavers. Setting up (and safely shutting down) staff accounts and devices, done properly.
- Websites, if you need one. WordPress or hand-built and custom, whatever fits, built and looked after by the same team.
- A regular check-in. A plain-English summary of what we did and what's worth thinking about next.
Three levels of support, tailored to you.
No fixed price list, because no two Sydney businesses run the same kit. Here's what sits in each level, then we give you a tailored quote for your exact setup.
The basics, done right
For very small teams that mostly just want things to work.
- Local helpdesk when you're stuck
- Core security: MFA & endpoint protection
- Updates & patching kept current
- Microsoft 365 email & files support
Fully looked after
For growing teams that lean on their systems every day.
- Everything in Essentials
- Proactive monitoring & maintenance
- New starter & leaver onboarding
- Backup & recovery handled for you
- Regular plain-English check-ins
Support plus strategy
For teams where technology is central to how they earn.
- Everything in Business
- Advanced cyber security & hardening
- Project work & upgrades handled
- A technology roadmap, reviewed with you
- Websites: WordPress or custom, as needed
Being easy to find is worth real money.
When people search for the help you offer, almost nobody looks past the first page of Google. Backlinko's study of four million searches found only 0.63% of searchers clicked a result on page two, in other words, about 99 in 100 never scroll past page one.
That's exactly the kind of thing good IT support quietly takes care of: a fast, secure, well-run setup, a site that loads properly and doesn't fall over, and email that lands where it should. We build and support the tech so being findable, and reachable, just works, and we can point you at where it counts.
Source: Backlinko, We Analyzed 4 Million Google Search Results (organic CTR study).
The kind of IT help you actually wanted.
Local and fast
We're Sydney-based and on the road daily. When something breaks, a real person comes, often the same day.
Plain English
No jargon and no talking down. We explain what's wrong and what it'll cost before we touch anything.
Tailored, not templated
No fixed price list. We look at your setup and quote for what actually fits, with no lock-in.
One person who knows you
You're not a ticket number. The same person learns your business and picks up when you call.
What a properly set-up small-business server room looks like.
Most small server rooms I walk into are a power board on the floor and hope. Here's how I set one up so a power blip doesn't turn into a lost morning, and so you actually find out when something goes wrong.
- Split critical from non-essential first. Servers, router and switch are critical. The spare monitor and the phone charger are not. That call decides what gets protected.
- Two UPS units, not one. Servers on one battery; the router, Wi-Fi and the monitoring on a separate battery. When mains power dies, the servers shut down cleanly and the thing that tells you power died is still online to tell you.
- Alarm every power feed on its own. Each feed reports its own state, so a single tripped circuit raises an alert instead of hiding behind one that's still up. A silent half-outage is the one that catches you out.
- Keep the messenger alive. That's the whole reason monitoring sits on its own battery: if the room goes dark and nothing can reach you, you find out from a customer instead of a phone alert.
- Smoke detector, camera and extinguisher, in the room. A smoke detector wired into the alarm, a camera to eyeball the room from anywhere, and a CO2 extinguisher on the wall (not a water one, it's live electrical gear). Cheap next to what's in the racks.
A real escalation path beats a ticket queue.
"No ticket queues" is easy to say. Here's the actual mechanism behind it, three routes to reach us, all monitored, none of them a portal you log a ticket into and wait.
Urgent? Call.
If it's stopping you working, ring the phone. A person picks up, or it rings out to the next route. No form, no queue number.
No answer routes on
If nobody can grab the phone right then, the call routes to a dedicated urgent mailbox that's watched, not a general inbox where it sinks.
Voicemail lands in email
Leave a voicemail and it auto-forwards to email as well, so your message hits a second monitored place and nothing falls through the cracks.
Where this comes from
The official sources behind the above, so you can check any of it yourself rather than take our word for it:
- Essential Eight, the Australian Signals Directorate baseline covering patching, multi-factor authentication and backups.
- Australian Cyber Security Centre, the national source of cyber security guidance for Australian businesses.
- Multi-factor authentication, background on the second step behind every account we secure.
- Microsoft Support and Apple Support, the vendor documentation behind Windows and Mac work.
- OAIC: Notifiable Data Breaches scheme, which covers incidents involving personal information.
Good to know
What does small business IT support in Sydney actually cover?
Day-to-day helpdesk, keeping computers, email and apps updated and secure, sorting new starters and leavers, monitoring for problems before they bite, and being the one number you call when something's not right. We tailor it to what your business actually uses.
How much does business IT support cost?
It depends on how many people you have and what you run. Rather than a one-size price, we look at your setup and give you a tailored quote, so you only pay for what fits. There's no lock-in contract.
Do you offer fully managed IT?
Ongoing managed IT is handled by our sister company, Alien IT Solutions. Sydney IT focuses on repairs, support and projects for Sydney businesses and homes.
Do you build websites too, or just support?
Both. We support the tech behind your business and we build websites, WordPress or hand-built and custom, whatever suits the job. First Choice Physiotherapy is one we built and still look after.
How much experience do you have?
18 years in IT. Sydney IT is the local small-business arm of Alien IT Solutions, so you get a hands-on local contact backed by a proper team.
Do I have to sign a long contract?
No. We work month to month with no lock-in. You stay because it's working, not because a contract traps you.