Business computer repair · Sydney
Business computer repair and support in Sydney, from a real local team.
Computer repair and support for Sydney small business: fixes, security, cloud and the day-to-day niggles, all handled by one local person who knows your setup. 18 years in IT, plain English, and no lock-in contract. Part of that is a proper look over your gear: our on-site IT audit checklist sets out exactly what we test and why.
Repairs and support that cover the whole business.
Tell us what's going on and we fix it, so IT stops being the thing that eats your day.
- A real local helpdesk. Call or email a person who knows your business, no tickets lost in a queue, no hold music.
- Repairs, on-site or remote. We find and fix computer, Wi-Fi and email problems at the cause, often the same day.
- Updates & patching. We bring Windows, Mac and key apps up to date.
- Security done sensibly. Multi-factor login, endpoint protection and safe settings as standard, no scare tactics.
- Cloud & Microsoft 365. Email, files and Teams set up the right way.
- New starters & leavers. Setting up (and safely shutting down) staff accounts and devices, done properly.
- Websites, if you need one. WordPress or hand-built and custom, whatever fits, built and looked after by the same team.
- A plain-English summary. We tell you what we did and what's worth thinking about next.
Repairs and one-off jobs, with an up-front price.
No fixed price list, because no two Sydney businesses run the same kit. We look at the problem first, then give you a clear plan and a price before anything happens.
Something has stopped working
For the fault that is holding your team up today.
- Computers that won't start or run slow
- Wi-Fi and network dropouts
- Email problems & scan to email
- Virus & malware cleanup
Your team is changing
For the jobs that come with a growing team.
- New starter & leaver accounts and devices
- Microsoft 365 email & files
- Office moves, in the right order
A proper look over your gear
For finding the weak spot before it stops work.
- An on-site IT audit
- Backups checked
- Server room power & UPS
Our sister brand, Alien IT Solutions, handles ongoing managed IT for businesses that want their IT looked after every month.
Being easy to find is worth real money.
When people search for the help you offer, almost nobody looks past the first page of Google. Backlinko's study of four million searches found only 0.63% of searchers clicked a result on page two, in other words, about 99 in 100 never scroll past page one.
That's exactly the kind of thing good computer support quietly takes care of: a fast, secure, well-run setup, a site that loads properly and doesn't fall over, and email that lands where it should. We build and support the tech so being findable, and reachable, just works, and we can point you at where it counts.
Source: Backlinko, We Analyzed 4 Million Google Search Results (organic CTR study).
The kind of IT help you actually wanted.
Local and fast
We're Sydney-based and on the road daily. When something breaks, a real person comes, often the same day.
Plain English
No jargon and no talking down. We explain what's wrong and what it'll cost before we touch anything.
Tailored, not templated
No fixed price list. We look at your setup and quote for what actually fits, with no lock-in.
One person who knows you
You're not a ticket number. The same person learns your business and picks up when you call.
What a properly set-up small-business server room looks like.
Most small server rooms I walk into are a power board on the floor and hope. Here's how I set one up so a power blip doesn't turn into a lost morning, and so you actually find out when something goes wrong.
- Split critical from non-essential first. Servers, router and switch are critical. The spare monitor and the phone charger are not. That call decides what gets protected.
- Two UPS units, not one. Servers on one battery; the router, Wi-Fi and the monitoring on a separate battery. When mains power dies, the servers shut down cleanly and the thing that tells you power died is still online to tell you.
- Alarm every power feed on its own. Each feed reports its own state, so a single tripped circuit raises an alert instead of hiding behind one that's still up. A silent half-outage is the one that catches you out.
- Keep the messenger alive. That's the whole reason monitoring sits on its own battery: if the room goes dark and nothing can reach you, you find out from a customer instead of a phone alert.
- Smoke detector, camera and extinguisher, in the room. A smoke detector wired into the alarm, a camera to eyeball the room from anywhere, and a CO2 extinguisher on the wall (not a water one, it's live electrical gear). Cheap next to what's in the racks.
A real escalation path beats a ticket queue.
"No ticket queues" is easy to say. Here's the actual mechanism behind it, three routes to reach us, all monitored, none of them a portal you log a ticket into and wait.
Urgent? Call.
If it's stopping you working, ring the phone. A person picks up, or it rings out to the next route. No form, no queue number.
No answer routes on
If nobody can grab the phone right then, the call routes to a dedicated urgent mailbox that's watched, not a general inbox where it sinks.
Voicemail lands in email
Leave a voicemail and it auto-forwards to email as well, so your message hits a second monitored place and nothing falls through the cracks.
Where this comes from
The official sources behind the above, so you can check any of it yourself rather than take our word for it:
- Essential Eight, the Australian Signals Directorate baseline covering patching, multi-factor authentication and backups.
- Australian Cyber Security Centre, the national source of cyber security guidance for Australian businesses.
- Multi-factor authentication, background on the second step behind every account we secure.
- Microsoft Support and Apple Support, the vendor documentation behind Windows and Mac work.
- OAIC: Notifiable Data Breaches scheme, which covers incidents involving personal information.
Good to know
What does business computer repair and support cover?
We fix what stops your team working: computers that won't start or run slow, Wi-Fi and network dropouts, email problems, virus and malware cleanup and Microsoft 365 headaches. We also handle the one-off jobs around them: new starters and leavers, office moves and an on-site IT audit. On-site or remote, often the same day.
How much does a business computer repair cost?
We look at the problem first, then give you a clear plan and a price before anything happens. No surprise invoices and no lock-in.
Do you offer fully managed IT?
Ongoing managed IT is handled by our sister brand, Alien IT Solutions. Sydney IT focuses on repairs, support and projects for Sydney businesses and homes.
Do you build websites too, or just support?
Both. We support the tech behind your business and we build websites, WordPress or hand-built and custom, whatever suits the job. First Choice Physiotherapy is one we built and still look after.
How much experience do you have?
18 years in IT. Sydney IT is the local small-business arm of Alien IT Solutions, so you get a hands-on local contact backed by a proper team.
Do I have to sign a long contract?
No. There's no lock-in. You stay because it's working, not because a contract traps you.