Business phones · VoIP · cloud PBX · Sydney
Business phone systems in Sydney, built around how you work.
Hosted VoIP and cloud PBX, 3CX, Microsoft Teams Phone and free number porting, set up properly by a local team. Keep your number, answer from anywhere, and drop the old line-rental nonsense. 18 years in IT, no lock-in.
VoIP, cloud PBX, hosted, what's the difference?
They mostly describe the same modern phone system from different angles. Here's the jargon, unpacked.
VoIP
Calls travel over your internet connection instead of an old copper line. Clearer, cheaper, and far more flexible.
PBX
The switchboard that routes calls, extensions, transfers, hold, ring groups. Every business phone system has one.
Cloud PBX / hosted
That switchboard lives in the cloud, not as a box in your comms cupboard. Nothing on-site to power, patch or replace.
Softphone
An app on your mobile and computer that turns any device into your business line, so you can answer from anywhere.
3CX or Microsoft Teams Phone?
We're not tied to one vendor. We look at how your team actually works, then recommend and set up whichever fits. Here's the short version.
3CX cloud PBX
A feature-rich system that's great when calls are core to your business.
- Web client, plus mobile & desktop apps
- Call queues, IVR menus & ring groups
- Call recording & reporting
- Cloud-hosted or self-hosted, your call
- Not tied to Microsoft licensing
Microsoft Teams Phone
Best when your team already lives in Microsoft 365 and Teams all day.
- Make & take calls right inside Teams
- One app for chat, meetings & calls
- Uses your existing Microsoft 365 sign-in
- Direct Routing to keep call costs sharp
- Works across desk, laptop and mobile
We'll work it out with you
A quick look at how you handle calls tells us which way to lean.
- Vendor-neutral advice, in plain English
- Right-sized to your team, not oversold
- Room to grow, or switch, later
- Tailored quote before anything starts
Everything set up properly, by a local.
- Free number porting. We move your landline, and 1300 or 1800 numbers, across with no downtime. Customers won't notice a thing.
- Desk handsets or softphone apps. On your mobile and computer, your choice, and existing IP handsets can often be reused.
- Smart call flows. After-hours routing, ring groups, IVR menus and voicemail straight to email.
- Internet-drop failover. Calls auto-divert to a mobile so you never miss one, set up as standard.
- Answer from anywhere. Take the business line at the shop, at home or on the road, all on one number.
- Local setup and support. A real person configures it, trains your team and picks up when you call.
Good to know
What's the difference between VoIP, cloud PBX and a hosted phone system?
They mostly describe the same thing from different angles. VoIP means the calls travel over the internet instead of an old copper line. A PBX is the switchboard that routes those calls. Cloud PBX (or a hosted phone system) simply means that switchboard lives in the cloud rather than as a box in your office, so there's nothing on-site to maintain.
Should I use 3CX or Microsoft Teams Phone?
If your team already lives in Microsoft 365 and Teams, Teams Phone keeps calling in the one app they already use. 3CX is a great fit if you want richer call-centre style features, queues and reporting, or a system that isn't tied to Microsoft. We'll look at how you work and recommend the one that fits, we're not locked to a single vendor.
Can I keep my existing phone number?
Yes. We port your existing landline, and 1300 or 1800 numbers, across to the new system. Customers won't notice a thing, and porting is usually free with no downtime.
What happens if the internet goes down?
Calls automatically divert to a mobile or another number, so you never miss one. We set that failover up as standard when we build your call flows.
Do I need to buy new handsets?
Not necessarily. You can run everything from a softphone app on your mobile and computer. If you'd rather have desk handsets, we supply and set them up, and many existing IP handsets can be reused.
How much does a business phone system cost in Sydney?
It depends on how many people, how many simultaneous calls, and which platform suits you. Instead of a fixed price list, we look at your setup and give you a tailored quote so you only pay for what fits. No lock-in.